FAQ
Orders & Shipping
How long does shipping take?
Most orders are processed and shipped within 1-3 business days. Delivery typically takes 5-8 business days but is susceptible to change due to unexpected factors like severe weather conditions, etc.
Do you ship internationally?
No. Only within USA
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to follow your package every step of the way.
Products
Are your grooming products safe for all pets?
Yes, our grooming tools — including the Steam Pet Grooming Brush and Grooming Glove Mitt — are designed to be gentle and safe for cats and dogs of all coat types.
How do I use the Steam Pet Grooming Brush?
Fill the water reservoir, allow it to heat up, and gently brush through your pet's coat. The steam helps loosen fur and soothe your pet's skin during grooming.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of purchase for unused items in their original packaging. Please contact us to initiate a return.
What if my item arrives damaged?
We're sorry to hear that! Please reach out to us within 5 days of delivery or sooner with a photo of the damage and we'll make it right.
Contact Us
How can I get in touch?
You can reach us through our Contact page . We aim to respond to all inquiries within 24-48 business hours.